PROJECT 3 (Google UX Design Certificate)

CASE STUDY: Pill Reminder App

Project overview

Product

My Pill Reminder App is an app that helps senior citizens and busy active professionals to stay on a track when taking their meds and suppliments, hence results in improvement of their well-being and overall health.

Problem

Currently the existing Meds Management apps require a lot of time to manually enter the data and some users due to their chronic conditions get discouraged to use it. The users also get overwhelmed by navigating the apps.

Goal

Design an app and a website that will be easy to use and relatively fast to enter a medical information. Additionally, an app and a web will have a functionality to detect any interactions between medications and alert the users about them.

My role

UX designer in a charge of designing the app and the responsive website from conception to delivery.

Responsibilities

Conducting interviews, creating wireframes, delivering low and high-fidelity prototyping, conducting usability studies, taking into consideration accessibility, making several rounds of design iterations, determining information architecture and responsive design.

User Research

Summary

During the initial phase of my indirect research, I learned that 7 in 10 Americans take medications but only 50% take them as prescribed.

Most older users need an app that they can use despite their musculoskeletal pain and declining vision related to aging. The current existing medication management apps are missing some essential technological enhancements and I would like to address these gaps in this project.

Personas

Problem Statement:
Mary is a retired technician who needs an accessible pill reminder app with limited manual data entry because she suffers from rheumatic arthritis preventing her from excessive typing.

Problem Statement:
Bill is a young business consultant who needs reminders about taking his supplements because his busy work schedule and frequent travels make it hard to remember.

Competitive audit

The competitor’s audit revealed some of the important gaps and opportunities that became my main focus point of this project.

Ideation

My ideation exercise focused on designing easy steps for adding medication by utilizing VoiceOver, suggestive search, and data scan importing features.

Design

Digital wireframes

After completing the research phase of this project, I created the wireframes with the main focus on navigation and data entry having the ultimate goal in mind of improving patient medication adherence and well-being.

Low-fidelity prototype

Creating a low-fidelity prototype for usability testing was my next step. This prototype features a simplified process of adding a new medication to the app in Adobe XD.

VIEW PROTOTYPE

Usability study

Parameters:

Study type: Unmoderated usability study
Location: United States, remote
Participants: 5
Length: 30-40 minutes

Here are the main findings:

Add a medication
People were discouraged when adding a mediction to the app due to excessive and time-consuming typing.

Navigate an app
People want to have easy access to main information like adding a med, reminders, and refills.

Customize Reminders
People want to have more choices to set their reminders about taking a pill.

Mockups

In this phase, I utilized the insights from the usability studies and I made alterations to the process of adding a new medication. I replaced one long form on a low-fid mockup with a few shorter screens divided by a topic.

I also added several enhancements to Reminder Settings such as Customization of messages, Critical Alert, and more options for notification sound.

Hi-fidelity prototype

The high-fidelity prototype also demonstrates the same user flow as the low-fidelity prototype. Design alterations that followed the usability study were incorporated into this prototype built in Adobe XD.